After a successful period of monitoring all services remain fully operational; we are marking this incident as resolved and will continue to track the performance of all services closely. We sincerely apologise for the prolonged disruption.
Posted Oct 22, 2025 - 09:16 BST
Monitoring
Dashboard access is also fully operational, and we will continue to monitor this incident for a prolonged period before marking it as resolved.
Posted Oct 21, 2025 - 18:30 BST
Update
Services have been restored to handsets, mobile and desktop applications, and we're working on isolated cases of issues with dashboard access.
Posted Oct 21, 2025 - 18:11 BST
Update
We are continuing to work on a fix for this issue.
Posted Oct 21, 2025 - 16:16 BST
Update
Dashboard services have been restored, and softphone applications are being reinstated with priority.
Posted Oct 21, 2025 - 16:16 BST
Update
We are seeing some services returning to normal, including dashboard access and calls. We are incrementally restoring other services such as chat and soft phone applications, and we expect all services to resume normal operation within the next 20 minutes. Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening.
Posted Oct 21, 2025 - 15:12 BST
Update
Our Team have identified the root cause and are working to restore service ASAP. Next update in 20 minutes.
Posted Oct 21, 2025 - 14:44 BST
Update
Our team are limiting traffic to different areas of the platform while we work to mitigate the issue, and various elements may temporarily go offline during this process. Next update in 20 minutes.
Posted Oct 21, 2025 - 13:29 BST
Update
Efforts to restore services for affected customers are still ongoing, and we're still seeing disruption across dashboards, apps, handsets and calls.
Posted Oct 21, 2025 - 13:17 BST
Update
Recovery efforts are still ongoing. Will provide another update within the next 20 minutes.
Posted Oct 21, 2025 - 13:00 BST
Identified
Our team have identified the issue and working to mitigate the issue, and are seeing signs of recovery.
Posted Oct 21, 2025 - 12:37 BST
Update
Service is restored to dashboard access for the majority of cases, and we continue to work on the degraded performance with calls with urgency.
Posted Oct 21, 2025 - 12:19 BST
Update
Affected customers may also see issues with our softphone applications. We continue to investigate the issue with priority.
Posted Oct 21, 2025 - 11:50 BST
Investigating
We're investigating issues with degraded performance on calls and dashboards for customers under one zone. Our engineers are working on this with urgent priority.
Posted Oct 21, 2025 - 11:40 BST
This incident affected: VoIP Platform, Calls, and Control Panel.