A fix has been implemented and we are monitoring the situation.
Posted Jul 09, 2025 - 14:27 BST
Update
We are seeing degraded performance in some areas and working on the fix as we speak.
Posted Jul 09, 2025 - 13:59 BST
Monitoring
Normal service has resumed again and our team continue to closely monitor the situation.
Posted Jul 09, 2025 - 13:27 BST
Identified
We're investigating further reports of similar issues and will provide a further update within 30 minutes
Posted Jul 09, 2025 - 12:52 BST
Monitoring
Service has been restored in most areas and continues to improve in some niche cases. Our Team are still monitoring the incident and will provide mark this as resolved after a successful period.
Posted Jul 09, 2025 - 11:57 BST
Identified
The affected traffic is being rerouted and we're beginning to see performance in those areas improve. We are continuing to monitor and will provide a further update in the next 30 minutes.
Posted Jul 09, 2025 - 11:41 BST
Update
We are continuing to investigate this issue.
Posted Jul 09, 2025 - 11:41 BST
Investigating
We are investigating reports of degraded performance across various elements of our platform, including calls, softphone apps and load speeds with our online dashboards.