Resolved -
After a successful period of monitoring all services remain fully operational; we are marking this incident as resolved and will continue to track the performance of all services closely. We sincerely apologise for the prolonged disruption.
Oct 22, 09:16 BST
Monitoring -
Dashboard access is also fully operational, and we will continue to monitor this incident for a prolonged period before marking it as resolved.
Oct 21, 18:30 BST
Update -
Services have been restored to handsets, mobile and desktop applications, and we're working on isolated cases of issues with dashboard access.
Oct 21, 18:11 BST
Update -
We are continuing to work on a fix for this issue.
Oct 21, 16:16 BST
Update -
Dashboard services have been restored, and softphone applications are being reinstated with priority.
Oct 21, 16:16 BST
Update -
We are seeing some services returning to normal, including dashboard access and calls. We are incrementally restoring other services such as chat and soft phone applications, and we expect all services to resume normal operation within the next 20 minutes. Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening.
Oct 21, 15:12 BST
Update -
Our Team have identified the root cause and are working to restore service ASAP. Next update in 20 minutes.
Oct 21, 14:44 BST
Update -
Our team are limiting traffic to different areas of the platform while we work to mitigate the issue, and various elements may temporarily go offline during this process. Next update in 20 minutes.
Oct 21, 13:29 BST
Update -
Efforts to restore services for affected customers are still ongoing, and we're still seeing disruption across dashboards, apps, handsets and calls.
Oct 21, 13:17 BST
Update -
Recovery efforts are still ongoing. Will provide another update within the next 20 minutes.
Oct 21, 13:00 BST
Identified -
Our team have identified the issue and working to mitigate the issue, and are seeing signs of recovery.
Oct 21, 12:37 BST
Update -
Service is restored to dashboard access for the majority of cases, and we continue to work on the degraded performance with calls with urgency.
Oct 21, 12:19 BST
Update -
Affected customers may also see issues with our softphone applications. We continue to investigate the issue with priority.
Oct 21, 11:50 BST
Investigating -
We're investigating issues with degraded performance on calls and dashboards for customers under one zone. Our engineers are working on this with urgent priority.
Oct 21, 11:40 BST