Resolved -
This is confirmed as resolved.
Jul 10, 09:46 BST
Update -
A fix has been implemented and we are monitoring the situation.
Jul 9, 14:27 BST
Update -
We are seeing degraded performance in some areas and working on the fix as we speak.
Jul 9, 13:59 BST
Monitoring -
Normal service has resumed again and our team continue to closely monitor the situation.
Jul 9, 13:27 BST
Identified -
We're investigating further reports of similar issues and will provide a further update within 30 minutes
Jul 9, 12:52 BST
Monitoring -
Service has been restored in most areas and continues to improve in some niche cases. Our Team are still monitoring the incident and will provide mark this as resolved after a successful period.
Jul 9, 11:57 BST
Identified -
The affected traffic is being rerouted and we're beginning to see performance in those areas improve. We are continuing to monitor and will provide a further update in the next 30 minutes.
Jul 9, 11:41 BST
Update -
We are continuing to investigate this issue.
Jul 9, 11:41 BST
Investigating -
We are investigating reports of degraded performance across various elements of our platform, including calls, softphone apps and load speeds with our online dashboards.
Jul 9, 11:15 BST